Welcome to neo-laboratory.com (“site”). By accessing or using the site you acknowledge that you understand and agree to be bound by these terms and conditions.  If you do not understand or agree to be bound by these terms and conditions, do not access, or use the the site.

Please note that this agreement contains a mandatory arbitration provision that waives your right to a jury trial and requires the use of arbitration on an individual basis.

Scope of These Terms and Conditions

These terms and conditions apply to your access to and use of www.neo-laboratory.com and all other websites and online applications operated by NEO Services LLC or its affiliates and subsidiaries, (collectively, “NEO Services“we,” “our,” “us”) that link to or incorporate these terms and the site is owned and operated by NEO Services(NEO Services), a privately owned company.

Please read these terms and conditions carefully.  Your access to and use of the site and the information, materials, products, tools, and services available through the site are subject to these terms and conditions, regardless of whether you possess or do not possess an account through the site linked to your organization (“portal”).

Disclaimer of Content

This site provides information about our company, services offered, diagnostic health testing, data analysis, and information about various health conditions.

If you are a patient or healthcare consumer, you should not use the information found on this site to replace a relationship with your physician or other healthcare professional and should not rely on that information as professional medical advice. Always seek the advice of your physician or other qualified healthcare provider concerning questions you have regarding a medical condition, and before starting, stopping, or modifying any treatment or medication. In the case of a health emergency, seek immediate assistance from emergency personnel. Never delay obtaining medical advice or disregard medical advice because of something you have or have not read on this site.

The information (including, without limitation, advice, and recommendations) and services on this site are intended solely as a general educational aid and are neither medical nor health care advice for any individual problem nor a substitute for medical or other professional advice and services from a qualified health care provider familiar with your medical history. The use of this site does not create a doctor-patient relationship. Nothing contained in this site is intended to be used for medical diagnosis or treatment.

While NEO Services attempts to keep all the information on the site up-to-date, medical treatment and knowledge change quickly, and this site should not be considered error-free or as a comprehensive source of all information on a particular topic. NEO Services makes no warranties or representations as to the accuracy of the content of the site and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon the information and material on this site. Your use of the site is subject to additional disclaimers and caveats that may appear throughout these terms and conditions and the NEO Services site. You assume the entire risk of loss in using this site and materials contained in the site.

Features and specifications of products or services described or depicted on the site are subject to change at any time without notice.

 Privacy Statement

Our privacy statement describes how NEO Services collects information about you through the site that is not protected health information under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), and how we use, disclose, and protect that information.

Right To Change Terms and Conditions.

NEO Services may, at any time and from time to time, change these terms and conditions. Any changes to these terms and conditions will be effective immediately upon posting the changed terms and conditions on the site. The terms and conditions are available on the site, at the following link: https://www.neo-laboratory.com/terms-and-conditions. If you possess a client portal, we may also provide notice of the changes to you when you log in to the client portal or by sending notice of the changes to the contact information that you have provided to us. You agree to review the terms periodically and comply with and be bound by the modified terms and conditions either (i) by continuing to use or access the site after modified terms and conditions are posted to the site.

Advertising and sponsorships

We do not accept paid advertisements or sponsorships on this site.

Disclaimer of warranty;Limitation of Liability

NEO Services and its suppliers disclaim all express and implied warranties about the information, services, and materials contained on this site, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Your use of this site is at your own risk. Access to this site may be interrupted and information, services, and materials may not be error-free. None of NEO Services , its suppliers, or anyone else involved in creating, producing, or delivering this site or the information, services, and materials contained herein assumes any liability or responsibility for the accuracy, completeness, or usefulness of any information, services, and materials provided on this site; they also shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising out of your use of, or inability to use, this site. All information, services, and materials are provided “as is” and “as available” without a warranty of any kind, express or implied.

You acknowledge and agree that the limitations set forth above are fundamental elements of this agreement and this site would not be provided to you without such limitations.

Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

Your Conduct

You agree to comply with all laws, rules, and regulations applicable to your use of the site.  In addition, you agree not to:

Upload, post, email, transmit, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.

Attempt to gain unauthorized access to any portion or feature of the site, to any other systems or networks connected to the site to any of our servers, or any of the services offered on or through the site, including but not limited to hacking, password “mining”, or any other unauthorized means.

probe, scan, or test the vulnerability of the site or any network connected to the site or bypass the authentication measures on the site, or any network connected to the site.

Use any automated means to collect information or content from or otherwise access the site including but not limited to using technical tools known as robots, spiders, or scrapers, without our prior permission.

Interfere with or disrupt the operation of the site or server networks connected to the site, or disobey any requirements, procedures, policies, or regulations of networks connected to the site.

Indemnification

You agree to indemnify, defend, and hold harmless NEO Services and its suppliers and their respective affiliates, employees, officers, directors, agents, servants, and representatives of each from any liability, loss, claim, suit, damage, and expense (including reasonable attorneys´ fees and expenses) related to (i) your violation of these terms and conditions and (ii) your posting of material to this site.

Information, News, and Press Releases

The site may contain information about NEO Services such as news and press releases. You acknowledge that we have no duty or obligation to maintain the accuracy of, or update any such information, and agree that your reliance on any such information is at your own risk.

Termination

These terms and conditions are effective unless and until modified as noted above, or terminated, at any time, NEO Services If, in the sole discretion of NEO Services you fail to comply with these terms and conditions, NEO Services may terminate these terms and conditions without notice and deny you access to the Site.

Severability

If any provision of these Terms and Conditions is held invalid or unenforceable by any court of competent jurisdiction, the other provisions of these Terms and Conditions shall remain in full force and effect, except as expressly stated in this Agreement. The provisions of these Terms and Conditions held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable. The parties further agree to replace such invalid or unenforceable provision (or part of any provision) of these Terms and Conditions with a valid and enforceable provision that will achieve, to the extent possible, the economic, business, and other purposes of such invalid or unenforceable provision.

Applicable Law

NEO Services makes no representation that material on this site is appropriate or available for use in other locations and accessing them from territories where their content is illegal is prohibited. Those who choose to access the site from other locations do so on their initiative and are responsible for compliance with local laws.

These terms and conditions and the resolution of any dispute related to these terms and conditions shall be construed by the laws of the State of Texas. Any dispute between NEO Services and you related to these terms and conditions shall be resolved exclusively by the state and federal courts of the State of Texas.

This Web site can be accessed from the United States and other countries worldwide. Since the laws of each State or country may differ, you agree that the statutes and laws of the State of Texas, without regard to any principles of conflicts of law, will apply to all matters relating to the use of this site. Those who choose to access the site from other locations do so by their initiative and are responsible for compliance with local laws.

Contact Information

NEO Services is headquartered in Richardson, Texas, in the United States of America.

ATTN: Corporate Headquarters: Legal Division

NEO Services, LLC

1205 Kas Drive Suite A

Richardson, Texas 75081

469-592-8366